Common questions
How Fast We Get to You
Speed is the whole point once water's somewhere it shouldn't be.
How fast can you get here?
Thirty minutes, guaranteed, from the moment you hang up. Newport's roads stay reasonably clear outside the big summer beach weekends, so that window holds even on a bad day.
What happens after I call?
Whoever answers is an actual plumber, straight away, sorting out where we're headed. Once the van's outside your place, we work out what's going on, walk you through it, then get your sign-off on one set price before anything happens.
What counts as a drain emergency?
Sewage forcing its way back up through a floor waste, a gully overtopping in the middle of a storm, or a toilet cistern that won't stop cycling and spills onto the tiles. A sluggish sink is a different story, it can sit until a normal booking suits you.
Do you work weekends and public holidays?
We don't shut, not on Christmas, not on a long weekend, not ever. A real voice picks up whatever the hour, so you're never left waiting on business hours to roll back around.
Common questions
Pricing, Straight Up
Nothing about the cost gets guessed at or hidden.
How do quotes work?
We assess the job first, sometimes over the phone if it's straightforward, then agree a fixed price before touching anything. That price holds regardless of how the work plays out once we're into the pipe.
Do prices change once you start?
It doesn't move. Whatever we agree on before starting is what lands on the invoice. If we find something bigger mid-job, we pause and talk you through a new number rather than quietly running the bill up.
How does the 10% seniors discount work?
Mention it when you book and we take it off the price we quote you. There's no form to fill in, and it works alongside the free assessment we'd be giving you anyway.
What does "$50 off when you book online" cover?
Booking through the site instead of ringing saves you fifty dollars off whatever the job ends up costing. It's the same fair assessment either way, the discount's just a thank-you for booking online.
Common questions
The Newport Questions
A handful of things come up because of exactly where this suburb sits.
What suburbs do you service?
Newport and the run of suburbs either side of it along the peninsula and beaches. That's Mona Vale, Narrabeen, Collaroy, Cromer and Dee Why. Not sure if your street's covered? Ring and we'll tell you straight away.
Do tree roots really get into pipes here?
All the time. Big old spotted gums and angophoras up and down this peninsula work their roots into the joints of older earthenware pipe without much trouble. It shows up most in the mid-century streets back from Coles Parade, where that pipe material was the standard for decades.
Do you work on strata and apartment blocks?
We do, though this suburb leans heavily toward standalone houses and smaller low-rise blocks rather than towers. The shared lines behind The Newport pub on Barrenjoey Road are about as close as it gets to commercial-style drainage here, and an east-coast low in autumn or winter is usually what tips an old line over.
How local are you, really?
Our vans are working this peninsula on an ongoing basis, not showing up cold the first time your drain plays up. That's about service coverage though, not a claim we're based around the corner.
Common questions
Licensing and Responsibility
The legal and practical side of a blocked drain, kept plain.
Are you licensed and insured?
NSW Plumbing Licence #275278C, Master Plumber accreditation, and $20 million in public liability cover behind every job. Happy to show the licence in person if that helps you feel better about who's in your yard.
Can I clear a blocked drain myself?
A plunger on an easy sink clog is perfectly safe to try yourself. Chemical cleaners and a hired electric eel are where it gets risky, a heavy-handed eel can crack a brittle earthenware joint, and NSW law puts proper drainage repairs squarely with a licensed plumber regardless.
What is an overflow relief gully and why does it matter?
It's the low dome-capped fitting near an outside wall of your house, built so sewage vents outdoors instead of pushing back through your toilet or shower. Water pooling around it or the cap lifting is often the first hint a sewer line's in trouble.
Do wipes really block drains?
Constantly, and the ones marked flushable are no exception. They hold together instead of breaking down the way toilet paper does, and they're behind a large share of the blocked toilets and sewer lines we clear across older Newport homes.
Who is responsible for a blocked sewer, me or Sydney Water?
Anything backing up on your side of the boundary is our job to sort. If it's surfacing out at the street and other houses nearby are seeing the same thing, that points to a Sydney Water mains fault, which sits outside what we can touch.
Still Have a Question? Call Us Today
Didn't see your exact situation above? That's exactly what the phone is for.
Ring (02) 9023 2062 and a licensed plumber will run through it with you properly.